Privacy Policy
Crown Fitness and Wellness Pte. Ltd., its related corporations and affiliates (collectively referred to as “Just Jym”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy applies to the justjym.sg website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using the Website, you consent to the data practices described in this statement. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.
INFORMATION COLLECTED FROM ALL VISITORS TO OUR WEBSITE
We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Website through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Website or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
WHAT DOES THIS POLICY COVER
This Privacy Policy applies to all visitors to our Website. This Privacy Policy applies to personal information collected by Just Jym in connection with the services we offer. This includes information collected offline at Just Jym, direct marketing campaigns, contests, sweepstakes and online through our websites and apps.
This Policy also applies to targeted Just Jym content, including offers and advertisements for Just Jym services and products, which we (or a service provider acting on our behalf) may send to you on third-party websites, platforms and applications based on your usage of Just Jym websites. These third-party sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those third-party sites.
ADDITIONAL PERSONAL INFORMATION THAT MAY BE COLLECTED
Just Jym may collect and process:
Personally identifiable information, such as:
your name, gender, contact details, date of birth, image, nationality, and identification number;
information on your usage of Just Jym services and products, including the Just Jym locations you have used, when you used those locations, requests made and observations about your service preferences;
your credit card or other payment information;
any information necessary to fulfil special requests (e.g. health conditions that require specific accommodation or services);
information, feedback or content you provide regarding your marketing preferences, in surveys, sweepstakes, contests, or promotional offers, or to our websites or apps and those of third parties;
information collected whilst at a Just Jym location through the use of closed circuit television systems, internet systems (including wireless networks that collect data about your computer, smart or mobile device, or your location) and other security and technology systems;
information collected whilst you access a Just Jym website or app (we describe this in more detail below); and
contact and other relevant details concerning the employees of corporate accounts
Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Just Jym for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the justjym.sg Website.
USE OF PERSONAL INFORMATION
We use your personal information in order to fulfil our commitment to provide you with an excellent experience in connection with all your interactions with Just Jym (the “Purpose”).
Generally, subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:
provide you with services or products that you request from us;
contact you regarding services and products which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws; or
improve our services and products and your experience on Just Jym websites and apps.
Without limiting the generality of the foregoing, subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:
provide and charge you for Just Jym memberships and other services and products;
provide you with a better or more personalised level of service;
administer our membership referral program;
fulfil contractual obligations to you and vendors (e.g. credit card companies and third party loyalty programs);
conduct market research, customer satisfaction and quality assurance surveys, and direct marketing and sales promotions;
test and evaluate new services and products;
evaluate the use of the Just Jym websites and apps;
offer you the opportunity to take part in contests or promotions;
analyse the effectiveness of our advertisements, contests and promotions;
personalise your website and app experiences, as well as to evaluate (anonymously and in the aggregate) statistics on website activity;
make the Just Jym websites and apps easier to use and to better tailor Just Jym websites, Just Jym apps and our services and products to your interests and needs;
help speed up your future activities and experience on Just Jym websites and apps;
collect information about the device you are using to view Just Jym websites and apps, such as your IP address or the type of internet browser or operating system you are using, and link this to your personal information so as to ensure that Just Jym websites and apps present the best web and app experiences for you;
suggest services or products (including those of relevant third parties) which we think may be of interest to you;
provide for the safety and security of Just Jym staff, Just Jym users and other visitors;
administer general record keeping; and
meet legal and regulatory requirements.
Just Jym uses and retains your personal information for as long as is necessary to fulfil the Purpose.
DISCLOSURE OF PERSONAL INFORMATION
Just Jym will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on Just Jym or the Website; (b) protect and defend the rights or property of Just Jym; and (c) act under exigent circumstances to protect the personal safety of users of support@justjym.sg, or the general public.
We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if justjym.sg or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
TRANSFERRING YOUR PERSONAL INFORMATION
Like most international businesses, we have centralised certain aspects of our data processing activities. We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using a Just Jym website or app or otherwise providing Just Jym with personal information, you agree to us doing so in accordance with the terms of this Policy and applicable data protection laws and regulations.
You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. Nevertheless, whenever your personal information is transferred within Just Jym, your personal information will be processed in accordance with this Policy and applicable laws. All third parties processing your personal information outside your country of origin are required to implement measures to protect it and are only entitled to process it in accordance with Just Jym’s instructions.
INFORMATION WE COLLECT WHEN YOU VISIT US ONLINE
If you access any Just Jym website, you may wish to know the following:
You Can Browse Without Revealing Who You Are
You can always visit our websites without logging in or otherwise revealing who you are.
Usage Information
When you visit our websites, we collect information about how you use those websites. Examples of such information include the IP address automatically assigned to your computer each time you browse the internet, the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of internet browser you use, your device’s operating system and the URL of any websites that you visited before and after visiting our website. That information is not linked to you as an individual unless you have a member profile, but we may keep records of the device being used.
Cookies and Other Similar Technology
See ‘Use of Cookies’ below.
Your Member Profile
If you are a Just Jym member, the personal information you provided to us will be used to create a member profile for you. A member profile allows you to, among other things, book training sessions and make online purchases of our services and products. We may use the information you provide in your member profile to populate other databases maintained by us and our service providers, as applicable.
You can view, update or remove any personal information that you have provided to us for inclusion in your member profile by amending your member profile online via our websites or apps. If you subsequently cease to be a Just Jym member, we reserve the right to use any personal information previously provided by you for inclusion in your user profile for record keeping and quality assurance purposes (unless we are required by law to delete or cease to process or use your personal information).
Security
Because the security of your personal information is important to us, we use Secured Socket Layer (SSL) software in order to encrypt the personal information that you provide to us. If your browser is SSL-enabled (which most are), your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.
Minors
Our websites do not sell services or products for purchase by children and we do not knowingly solicit or collect personal information from children. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our websites or apps), you may only use our websites and apps with the involvement of a parent or guardian.
Targeted Advertising
Where permitted by law, we may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies' websites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party websites.
Apps
When you download or register to use a Just Jym app, you may submit personal information to us such as your name, address, email address, phone number, date of birth, username, password and other registration information, financial and credit card information, personal description and/or image.
Further, when you use our apps, we may collect certain information automatically, including technical information related to your mobile device, your device’s unique identifier, your mobile network information, the type of mobile browser you use and information about the way you use the app.
USE OF COOKIES
The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the Just Jym services or websites you visit.
SECURITY OF PERSONAL INFORMATION
We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, modification, or misuse, and is only permitted among Just Jym staff and agents on a need-to-know basis.
ACCESS TO, UPDATING, AND NON-USE OF YOUR PERSONAL INFORMATION
Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@justjym.sg. We may make a small charge for this service.
We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to Just Jym changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email to support@justjym.sg. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at support@justjym.sg.
LINKING TO OTHER WEBSITES
Our site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. This Privacy Policy only applies to this website so when you link to other websites, please check those privacy policies before you submit your information to those sites.
CHANGES TO THIS STATEMENT
Just Jym will occasionally update this Privacy Policy to reflect customer feedback. Just Jym encourages you to periodically review this Privacy Policy to be informed of how Just Jym is protecting your information.
CONTACT INFORMATION
Just Jym welcomes your questions, comments or requests regarding this Privacy Policy. If you believe that justjym.sg has not adhered to this Privacy Policy or if you would like to submit a request for access to or deletion of the personal information that we maintain about you, please contact us by either of the following means:
by emailing the Just Jym location you visited;
by emailing support@justjym.sg; or
by mail to Just Jym, 823 Tampines Street, #02-00 Zone B, Singapore 520823.