Entering the Club

• Every time you enter exit our club please tap your wristband at the door. No-one else may use your wristband. If your wristband is compromised, lost or stolen, you’ll need to organise a new one.
• Always show respect to fellow members, guests, and our staff. Please use the club in a manner that ensures everyone can enjoy their experience without disruption or inconvenience.
• Take care of yourself. Consult with your doctor before starting a new fitness routine or using our club facilities. Exercise in accordance with your current fitness level and program.
• Exercise gear fit for purpose must be worn at all times in our club. For example, t-shirts/tops (no bare chests thanks fellas) and closed footwear must be worn at all times.

Training

• Use equipment for its intended purpose. Follow the instructions provided, including instructions given by our team members and all relevant signage. Ask for help if you need it. Please do not bring your own equipment into our club.
• Be sure to let us know if any of our equipment is broken or unsafe.
• Please think of other people by returning weights and equipment after use.
• A towel must be used on all equipment. Please wipe down equipment after use with our wipes provided.
• To ensure cleanliness, the use of traditional chalk is prohibited in our club. We recommend liquid chalk. Alternatively, gloves and straps are great options to assist with your training.

Classes

• First step? Download the Just Jym app. This is the best way to book in for your favourite class.
• Classes can be booked up to 7 days in advance via our online booking system, so feel free to plan ahead. If you can no longer attend a class please cancel your booking.
• Timetables and instructors may change without notice.
• We want to start classes on time as your time is precious. Please arrive at least 10 minutes early before the start to get set up. You will not be able to join a class if the class has commenced and/or the studio door is closed.
• If you change your mind, cancellation is available up until 4 hours before the start of the class session. Otherwise, is no-show and will affect your future booking if accumulate more than 3 late cancellations or no-shows within 30 days. If you incur 3 late cancellations or no-shows within the last 30 days, you may not make a booking for a period of 2 weeks.
• A cancellation is considered "late" if it occurs within 4 hours prior to a class.
• If the class you’d like to attend is fully booked, you can join the waitlist. There are often changes to class attendance, even last-minute ones, so if a place opens up for you, you’ll get an email or text to let you know you have been added to the class. If you can no longer make it, please cancel yourself out of the class so your place can be offered to the next person on the waitlist.
• If you are on class credits, your credit will be forfeited if you are absent from your booking, or if you cancel late.
• We’re really proud that our classes always start and end on time, so please arrive at the studio 5-10 minutes before the start of class to set yourself up for a fun time. The studio doors may be closed while classes are running, so unfortunately there is no late entry (late arrivals are considered a no-show). We know that life sometimes doesn’t go to plan, but we’re not able to hold the class start time, or accept cancellations over the phone, on email or socials. Early exits are also a no-go, unless in the case of emergency. We don’t have too many rules, but our studio policies are always made with member experience and safety front of mind. Thank you for your understanding!
• Moving with us is all about how you feel, not how you look. Remember to listen to your body and take everything at your own pace – modifications, challenges and rest breaks will be your friend, and don’t forget to hydration is key!

Personal Training

• Only Just Jym Personal Trainers can provide personal training in our club. Please don’t bring your own trainer into our club. We reserve the right to ask you to stop the session if we reasonably believe you are using your own trainer.
• To respect the privacy of all members, virtual personal training by non-Just Jym employees is not allowed in our club. For personalised fitness support, we encourage you to consult our in-house Personal Trainers for dedicated, in-person guidance.

Last, But No Least

• Just Jym may occasionally take photographs/images/videos of the club and its facilities (including members).
• We'll try our best to get your OK beforehand but this may not always be possible. We reserve the right to use these photographs/images for commercial purposes without payment.
• We are not responsible for your property if it is damaged or lost while in our club, except where due to our negligence.
• We use CCTV to monitor any incidents at our club.
• We reserve absolute discretion when approving membership.